Refund policy

30-day returns for unopened items

You may request a return within 30 days after delivery. Items must be unopened, unused, in their original packaging and in resalable condition, with proof of purchase. For hygiene and safety reasons, opened supplements are not eligible for change-of-mind returns. This does not affect your rights for faulty, damaged or incorrectly supplied goods.

Start a return

Contact us at guoyonghun934499@outlook.com or through our contact page with your order number and the reason for the return. Wait for return instructions and the correct return address before sending items. Do not send returns to a manufacturer address printed on the packaging unless we instruct you to do so.

Return shipping

For a change-of-mind return, you are responsible for return postage and we recommend a trackable service. Original shipping charges are not refundable unless required by law. If we sent the wrong item or your item arrived damaged or defective, contact us promptly with details and photos; we will arrange an appropriate remedy and any required return shipping.

Refunds and exchanges

We will inspect returned goods and notify you of the outcome. Approved refunds are issued to the original payment method. Your payment provider may need additional time to post the credit. Refunds reflect the amount actually paid after discounts; partial returns may affect an offer that required a minimum quantity. Contact us about exchanges before returning your purchase.

Cancellation and consumer rights

Contact us promptly if you need to cancel an order. Cancellation is not guaranteed after processing or dispatch. Mandatory cancellation, refund and consumer rights in your jurisdiction remain unaffected by this policy.